Agility and the Pandemic

Retail has never had to adapt as quickly as during the COVID-19 crisis.

Doing one thing well

How obsessive focus can build brand loyalty and community.

Why do I do this job anyway!?

Connecting people to purpose motivates a workforce and is the secret sauce of staff retention.

Beyond Transformation

Optimising a business for the connected age cannot be done all at once.

The Importance of Purpose

Any successful strategy or tactic is driven from a clear understanding of why you do what you do.