As a Service Designer you will help shape the design of services across all channels for some of the world's leading brands. Your ability to work as a part of a team to understand, document and design how people interact with brands will be critical in helping companies adapt to rapidly evolving retail markets.
At Veriteer, we champion data-driven design, so we’re looking for people who have both an interest in quantitative data and qualitative research. We’ll want to know how you might distinguish a finding from an insight, how you might validate an observation from an interview with research at scale. Can you explain the difference between a metric and a KPI? What insights from research (or life in general) transformed your opinion on something? How often are your assumptions ambushed by surprise?
It’s easy to have ideas, it’s harder to shepherd them from concept to benefit. We’re looking for designers that have a genuine interest in people (on an individual, market and societal level), hard challenges, and messy problems. You’ll need creativity, tenacity, and a radar for distinguishing signal from noise. You don’t have to be a “service designer” right now, but you will need to explain how your experience from a different sector or discipline will make you a great service designer going forward.
Critically we want to hear how you feed your brain. We’re looking for curious individuals who are prepared to probe the obvious and look at new ways of problem-solving if conventional approaches fail to surface a resolution. Even better if you can show how you actively reflect on life, in the form of a website, blog or social media account. We’re not looking for “influencers”, we are interested in how you demonstrate a ‘growth mindset’ (without using the words “growth mindset in an interview). What does service design mean to you beyond the quintessential artefacts of service blueprints, customer journeys and dot-voting?
In practical terms, here's the kind of thing you might get up to:
In addition, you will get to be part of Veriteer's exciting adventure.
As a Service Designer at Veriteer, you will need to demonstrate experience as follows (at least 1 year of experience for Junior, 3 years' for Medior and 5 years' for Senior).
We would also love it if you have:
We’re building a diverse team and encourage applicants from all walks of life.
Experience aside, we know what it takes to be a Veriteer. If the above sounds like you and the people you want to work with, then Veriteer will feel like home, so get in touch.
Veriteer is a customer experience consultancy on a journey of rapid expansion. We partner with the world’s biggest brands and high-growth startups to set customer-focused strategies, create successful customer experiences, and enable the delivery of ground-breaking initiatives.
It's not easy to be a Veriteer: we're doing the stuff that no one else can do. So bringing someone new into the family is always our biggest decision, and our biggest investment.
We come in all shapes and sizes, but we all back each other in our quest for the incredible. This means we share a number of key characteristics:
There are a few administrative requirements we need to be clear on up front:
Please note that we have locations across Europe and the UK, so if this role is not in the right location for you, then contact us anyway, and see what we can offer.