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Organisation designer
Organisation designer

As a business designer, you will design and build innovative, effective and sustainable business operations to enable new customer strategies at the world’s most iconic brands.

The mission.

As a business designer, you will design and build innovative, effective and sustainable operating models to enable new customer strategies at the world’s most iconic brands.

You are passionate about bringing new operating models to life. You combine practical organisational design experience with a passion for innovative problem solving. You have some experience of both strategy and implementation. You realise that great business ideas can be customer-centric, profitable and sustainable all at the same time. Your focus is helping businesses perform.

In practical terms, here's the kind of thing you might get up to:

  • Working closely with our partners to develop new business models, operating models and commercial models that can help them succeed in their markets;
  • Designing new business models that enhance and extend the brand overall customer experience while creating new opportunities for revenue;
  • Understanding the impact of a new service to an existing business and frame the required changes, whether these are changes to structures, processes, and/or new tools and technology solutions;
  • Modelling the anticipated operational and commercial performance of a new service/offering (in the beginning and at scale) to validate commercial ambition versus business operations cost;
  • Designing the business processes and procedures required to operate a new service;
  • Designing the organisational structures, roles, strategic assets, governance, internal KPIs, and operating models to help the business drive its own innovation;
  • Working with the business to facilitate organisational change at scale across country teams if necessary;
  • Ensuring alignment and transparency across different company domains (e.g., IT on technical solutions); and
  • Designing, leading, and measuring experiments (e.g., pilots, proof of concepts…) to gather feedback and make the concept better.

In addition, you will get to be part of Veriteer's exciting adventure:

  • We want to walk the talk, and demonstrate what good really looks like. This means bringing a range of management skills to help our partner brands achieve better performance.
  • You will be working both independently or as part of a project team depending on the project, at both brand sites and in our offices.
  • The dynamic nature of our work means that your tasks can vary, sometimes day-to-day, and include workshop facilitation, preparation of documents and presentations, delivery of training and more.
  • Our work often requires us to co-locate with our partner brands on their sites.
  • We need passionate and ambitious business designers that can be the tip of the arrow on all of our work, both internally and for partner brands.
The bit about you.

To be a Business Designer at Veriteer, you will need to demonstrate experience as follows (at least 1 year of experience for Junior, 3 years' for Medior and 5 years' for Senior).

  • Experience in target operating model or organisational design – structures, roles, responsibilities, governance and performance management.
  • Experience of business analysis, process engineering or continuous improvement.
  • Experience in successfully bringing new services and propositions to market, whether as an advisor, entrepreneur or intrapreneur.
  • Experience in workshop facilitation and development of presentation materials.
  • Ability to work in complex and dynamic environments within multidisciplinary design teams.
  • Ability to absorb information quickly and deliver within tight time frames.
  • Ability to coach and teach other designers about business / operating models.
  • Resilience and an ability to multi-task.
  • A high standard of professionalism, organisation and business acumen.
  • Great team communication skills, particularly when working remotely.
  • Proficiency in English (creative writing level), other language proficiency is a plus.
  • A relevant University degree, or demonstrable life experience.

We would also love it if you have:

  • Experience and comfort in a fast-paced start-up environment;
  • A self-motivated positive and achiever attitude;
  • Passion for customer experience; and
  • Curiosity to learn new IT tools and systems. 

Experience aside, we know what it takes to be a Veriteer. If the above sounds like you and the people you want to work with, then Veriteer will feel like home, so get in touch. 

The bit about us.

Veriteer is a customer experience consultancy on a journey of rapid expansion. We partner with the world’s biggest brands and high-growth startups to set customer-focused strategies, create successful customer experiences, and enable the delivery of ground-breaking initiatives. 

It's not easy to be a Veriteer: we're doing the stuff that no one else can do. So bringing someone new into the family is always our biggest decision, and our biggest investment.

We come in all shapes and sizes, but we all back each other in our quest for the incredible. This means we share a number of key characteristics:

  • We always believe that there is a better way;
  • We are the calm in the storm; and
  • We have a redoubtable will and an indomitable spirit.
The small print.

There are a few administrative requirements we need to be clear on up front:

  • You must be able to work in the EU with no visa requirements or restrictions and have no existing preclusion from working in the USA.
  • You must be flexible to travel, including internationally.
  • You will be provided with all technology, insurances and expenses to enable you to perform your duties as expected.
  • Membership of a professional body is not required, but all professional certifications and memberships should be detailed in your application for this post.
  • You must declare up front, any restrictions on the nature of work that you can perform, including any brand-specific covenants that would limit your ability to work for them.

Please note that we have locations across Europe and the UK, so if this role is not in the right location for you, then contact us anyway, and see what we can offer.

Apply here.

We will work with you to make the hiring process convenient and engaging.  So go on, give it a go.

Apply now >Explore our hiring process >
This role is available in the following locations.