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Marks & Spencer
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Retailers response to
COVID-19
A TIMELINE BY BRAND
Social Responsibility
Tuesday, 19 May 2020
M&S accused of profiteering over selling £11.50 bottles of hand sanitiser
Industry
Supermarkets
Country
UK
Adapting Physical
Wednesday, 13 May 2020
M&S begins to reopen its cafes, with 49 of 420 cafes now open for takeaway only
Industry
Supermarkets
Country
UK
Supply Chain
Friday, 24 April 2020
M&S says it will pay "vast majority" of suppliers
Industry
Supermarkets
Country
UK
Social Responsibility
Wednesday, 8 April 2020
M&S donates uniforms and clothes, and arrange free food delivery for NHS staff
Industry
Supermarkets
Country
UK
Social Responsibility
Wednesday, 8 April 2020
M&S delivering free food bi-weekly to staff at St Mary's hospital in London
Industry
Supermarkets
Country
UK
Social Responsibility
Wednesday, 8 April 2020
M&S turns unsold pyjamas into scrubs and donates to NHS
Industry
Supermarkets
Country
UK
Adapting Digital
Wednesday, 8 April 2020
M&S roll out mobile scan-and-pay app to more stores so customers can avoid checkouts
Industry
Supermarkets
Country
UK
Social Responsibility
Friday, 3 April 2020
M&S launch contactless pre-paid card to help volunteers pay for shopping for vulnerable people without using cash
Industry
Supermarkets
Country
UK
Workforce
Wednesday, 1 April 2020
M&S give staff 15% pay rise and will pay furloughed staff in full
Industry
Supermarkets
Country
UK
New Propositions
Wednesday, 1 April 2020
M&S adds food branded lines to boost availability
Industry
Supermarkets
Country
UK
Adapting Physical
Wednesday, 1 April 2020
M&S install protective screens at checkouts
Industry
Supermarkets
Country
UK
New Propositions
Tuesday, 31 March 2020
Marks and Spencer launches online �food boxes� for vulnerable customers amid Covid-19 outbreak
Industry
Supermarkets
Country
UK
Adapting Physical
Wednesday, 25 March 2020
M&S set new social distancing measures in store
Industry
Supermarkets
Country
UK
Adapting Digital
Tuesday, 24 March 2020
Deliveroo teams up with M&S service station stores to deliver essential goods during Coronavirus outbreak
Industry
Supermarkets
Country
UK
Social Responsibility
Saturday, 21 March 2020
Marks and Spencer donate £100,000 to Neighbourly charity fund
Industry
Supermarkets
Country
UK
Adapting Physical
Friday, 20 March 2020
Marks & Spencer cancels £100m in clothing orders
Industry
Supermarkets
Country
UK
Social Responsibility
Friday, 20 March 2020
M&S give NHS staff special opening hours
Industry
Supermarkets
Country
UK
Social Responsibility
Thursday, 19 March 2020
M&S Introduces dedicated shopping hours for NHS staf and vulnerable customers
Industry
Supermarkets
Country
UK
Brand
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Aldi
Amazon
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Co-op
Deliveroo
Instacart
Marks & Spencer
Sainsbury's
Tesco
Waitrose
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