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Retailers response to

COVID-19

A TIMELINE BY BRAND
Adapting Digital
Tuesday, 9 June 2020
Morrisons launches new e-commerce website for its Nutmeg clothing label
Industry
Supermarkets
Country
UK
Adapting Physical
Tuesday, 9 June 2020
Tesco announce plans to convert surplus food into renewable energy to power 6 stores
Industry
Supermarkets
Country
UK
Supply Chain
Monday, 8 June 2020
Morrisons extends scheme to give immediate payments for small suppliers
Industry
Supermarkets
Country
UK
Adapting Physical
Monday, 8 June 2020
Gap announces that it will offer discounts of up to 60% when it reopens
Industry
Fashion
Country
UK
Workforce
Monday, 8 June 2020
Dunkin' looks to hire 25,000 new staff for pandemic recovery
Industry
Foodservice
Country
USA
Adapting Digital
Friday, 5 June 2020
Tesco eases purchase limits for online shopping
Industry
Supermarkets
Country
UK
Adapting Physical
Friday, 5 June 2020
Aldi trials self-service checkouts to speed up service and reduce contact with others in stores
Industry
Supermarkets
Country
UK
Workforce
Friday, 5 June 2020
Lidl workers in Spain strike over safety concerns in-store
Industry
Supermarkets
Country
Spain
Workforce
Thursday, 4 June 2020
Amazon is being sued by workers for failing to protect them from Coronavirus
Industry
E-commerce
Country
USA
Adapting Digital
Thursday, 4 June 2020
John Lewis launch online health and wellbeing workshops
Industry
Department Stores
Country
UK
New Proposition
Thursday, 4 June 2020
Impossible Foods launch website for direct-to-consumer plant burger sales
Industry
Foodservice
Country
USA
Adapting Physical
Thursday, 4 June 2020
Tesco allows shoppers to queue in their cars while it is raining
Industry
Supermarkets
Country
UK
Adapting Digital
Wednesday, 3 June 2020
Amazon announce "fashion summer sale" in attempt to kick-start sales
Industry
E-commerce
Country
USA
Supply Chain
Wednesday, 3 June 2020
JD.com move to provide supply chain and service support for SMEs in China to support recovery
Industry
E-commerce
Country
China
Workforce
Wednesday, 3 June 2020
Amazon cuts staff pay as it ends Covid-19 related benefits
Industry
E-commerce
Country
USA
Adapting Digital
Tuesday, 2 June 2020
Co-op expands robot delivery service after seeing demand double
Industry
Supermarkets
Country
UK
Adapting Physical
Tuesday, 2 June 2020
Harrods open pop-up shop to sell overstocked items due to Covid-19
Industry
Department Store
Country
UK
Adapting Physical
Monday, 1 June 2020
Ikea reopens stores across the UK
Industry
Furniture
Country
UK
Closures
Monday, 1 June 2020
Aldo's UK arm falls into administration
Industry
Fashion
Country
UK
Adapting Physical
Thursday, 28 May 2020
Boots announce they are opening beauty counters with in-store video consultations from June 15
Industry
Health and Beauty
Country
UK
Adapting Digital
Thursday, 28 May 2020
Aldi extends curbside pickup to more than 600 stores in the US
Industry
Supermarkets
Country
USA
Workforce
Thursday, 28 May 2020
Stop and Shop extend Covid-related pay bonus to 4 July
Industry
Supermarkets
Country
USA
Workforce
Thursday, 28 May 2020
Amazon says it will offer full-time jobs to 125,000 temporary workers
Industry
E-commerce
Country
USA
Adapting Digital
Thursday, 28 May 2020
CVS health test prescription delivery with self-driving vehicles
Industry
Health and Beauty
Country
USA
Adapting Physical
Wednesday, 27 May 2020
John Lewis outlines plans to open stores from 15 June
Industry
Department Stores
Country
UK
Adapting Physical
Wednesday, 27 May 2020
Casino announce plan to open 300 extra convenience stores this year as customer demand for convenience and proximity grows
Industry
Supermarkets
Country
France
Adapting Digital
Tuesday, 26 May 2020
Lidl tests grocery click and collect in Poland
Industry
Supermarkets
Country
Poland
Social Responsibility
Tuesday, 26 May 2020
Co-op introduces phone ordering service for customers with limited online access
Industry
Supermarkets
Country
UK
Adapting Physical
Tuesday, 26 May 2020
Aldi rolls out store-entry traffic lights to aid social distancing
Industry
Supermarkets
Country
UK
Workforce
Tuesday, 26 May 2020
Instacart launches new in-app safety features for staff
Industry
E-commerce
Country
USA
Adapting Digital
Sunday, 24 May 2020
Reliance launches new online grocery service, Jiomart
Industry
Supermarkets
Country
India
Adapting Digital
Friday, 22 May 2020
Kroger launches virtual nutrition consultations for customers
Industry
Supermarkets
Country
USA
Adapting Physical
Friday, 22 May 2020
Ikea planning to reopen 19 stores across the UK on 1 June
Industry
Furniture
Country
UK
Workforce
Friday, 22 May 2020
Amazon look to hire 50,000 temporary staff in India as lockdown boosts demand
Industry
E-commerce
Country
India
Adapting Digital
Friday, 22 May 2020
Waitrose launches new online wine tasting classes
Industry
Supermarkets
Country
UK
Social Responsibility
Thursday, 21 May 2020
Morrisons to train staff and provide safe spaces for victims of domestic abuse during lockdown
Industry
Supermarkets
Country
UK
Adapting Digital
Thursday, 21 May 2020
Co-op partners with Buymie for rapid grocery delivery in Bristol
Industry
Supermarkets
Country
UK
Adapting Physical
Tuesday, 19 May 2020
Waterstones to quarantine books that are touched but not bought
Industry
Books
Country
UK
Social Responsibility
Tuesday, 19 May 2020
M&S accused of profiteering over selling £11.50 bottles of hand sanitiser
Industry
Supermarkets
Country
UK
Adapting Physical
Tuesday, 19 May 2020
Asda trials virtual queuing system for stores
Industry
Supermarkets
Country
UK
Adapting Digital
Monday, 18 May 2020
Aldi trials grocery delivery with Deliveroo
Industry
Supermarkets
Country
UK
Adapting Digital
Monday, 18 May 2020
Ebay has seen an increase of more than 50,000 sellers on it's platform during pandemic
Industry
E-commerce
Country
USA
Closures
Monday, 18 May 2020
Office Depot announce restructuring plan, cut 13,000 jobs and close some stores
Industry
Office Supplies
Country
USA
Workforce
Monday, 18 May 2020
Amazon's French distribution centres to reopen at 30% capacity after industrial action
Industry
E-commerce
Country
France
Closures
Monday, 18 May 2020
German department stores Galeria Kaufhof set to close nearly half its stores
Industry
Department Stores
Country
Germany
Adapting Physical
Friday, 15 May 2020
Poundland to reopen 36 of its stores next week
Industry
Supermarkets
Country
UK
Social Responsibility
Friday, 15 May 2020
John Lewis launch new NHS mugs and donate £1.4m to charity
Industry
Department Stores
Country
UK
Workforce
Friday, 15 May 2020
Walmart allocates further $390 to front-line employee bonuses during pandemic
Industry
Supermarkets
Country
USA
Workforce
Friday, 15 May 2020
Aldi partners with Mental Health UK to support workers during pandemic
Industry
Supermarkets
Country
UK
Adapting Digital
Friday, 15 May 2020
Lidl preparing to launch grocery e-commerce in Poland
Industry
Supermarkets
Country
Poland
Closures
Friday, 15 May 2020
JCPenney files for bankruptcy
Industry
Department Stores
Country
USA
Workforce
Thursday, 14 May 2020
Waterstones launch digital fitness and wellbeing services for staff in lockdown
Industry
Books
Country
UK
Adapting Digital
Thursday, 14 May 2020
Sainsbury's expand e-bike delivery to 20 cities across the UK
Industry
Supermarkets
Country
UK
Adapting Physical
Thursday, 14 May 2020
Starbucks asks for year long rent suspension
Industry
Foodservice
Country
USA
Adapting Physical
Thursday, 14 May 2020
Morrisons introduces separate queues outside stores for Speedy Shopping and Big Shop customers
Industry
Supermarkets
Country
UK
Adapting Digital
Wednesday, 13 May 2020
Holland & Barrett expand e-commerce offer
Industry
Health and Beauty
Country
UK
Adapting Physical
Wednesday, 13 May 2020
Decathlon launches mobile Scan&Go self-checkout solution in Germany
Industry
Sports
Country
Germany
Adapting Digital
Wednesday, 13 May 2020
Publix launches same-day prescription delivery service
Industry
Supermarkets
Country
USA
Adapting Physical
Wednesday, 13 May 2020
M&S begins to reopen its cafes, with 49 of 420 cafes now open for takeaway only
Industry
Supermarkets
Country
UK
Adapting Digital
Tuesday, 12 May 2020
Dunelm launch contactless carpark click and collect service
Industry
Furniture
Country
UK
Adapting Physical
Tuesday, 12 May 2020
Lidl launches WhatsApp chatbot to inform customers of quietest times to shop
Industry
Supermarkets
Country
UK
Social Responsibility
Tuesday, 12 May 2020
Carrefour partner with Red Cross Kenya to support communities during the pandemic
Industry
Supermarkets
Country
Kenya
Adapting Digital
Monday, 11 May 2020
PepsiCo launch two new direct-to-consumer e-commerce sites
Industry
Foodservice
Country
USA
Adapting Digital
Monday, 11 May 2020
Morrisons and Amazon expand rapid grocery delivery service to more UK cities
Industry
Supermarkets
Country
UK
Adapting Digital
Monday, 11 May 2020
Pret A Manger launch new coffee range on Amazon
Industry
Foodservice
Country
UK
Adapting Physical
Monday, 11 May 2020
Starbucks to reopen 150 UK outlets for takeaway only from Thursday
Industry
Foodservice
Country
UK
New Propositions
Monday, 11 May 2020
Home Bargains adds more options to its food box offer
Industry
Supermarkets
Country
UK
Adapting Digital
Thursday, 7 May 2020
Waitrose opens new fulfilment centre and doubles capacity for online orders
Industry
Supermarkets
Country
UK
Adapting Physical
Wednesday, 6 May 2020
Italian supermarket Conad tests disposable hand covers for shopping trolleys
Industry
Supermarkets
Country
Italy
Adapting Physical
Tuesday, 5 May 2020
McDonalds to trial reopening some stores with extra safety features for delivery only from 13 May
Industry
Foodservice
Country
UK
Adapting Digital
Tuesday, 5 May 2020
Co-op to expand rapid grocery delivery to more than double the amount of stores originally planned
Industry
Supermarkets
Country
UK
Social Responsibility
Tuesday, 5 May 2020
Sainsbury's donate £4.1m to charity, including £1.9m donated by customers
Industry
Supermarkets
Country
UK
Closures
Monday, 4 May 2020
Lidl closes stores after staff test positive for Covid-19
Industry
Supermarkets
Country
UK
Adapting Physical
Monday, 4 May 2020
Harrods to offer "remote clienteling", with in-store staff taking orders over the phone and via smartphone messaging
Industry
Department Store
Country
UK
New Propositions
Monday, 4 May 2020
Giant Food launch online health classes and webinars
Industry
Supermarkets
Country
USA
Supply Chain
Monday, 4 May 2020
Kroger limits meat purchases in store due to supply shortage
Industry
Supermarkets
Country
USA
Supply Chain
Monday, 4 May 2020
Costco limits meat purchases due to anticipated supply shortage
Industry
Supermarkets
Country
USA
Social Responsiblity
Monday, 4 May 2020
Asda give priority delivery to care homes and donate 250,000 face masks
Industry
Supermarkets
Country
UK
Adapting Physical
Saturday, 2 May 2020
Selfridges reopens the food hall only at its London flagship store
Industry
Department Stores
Country
UK
New Propositions
Friday, 1 May 2020
AO.com abandon no-TV ad policy to launch campaign honouring key workers
Industry
Electronics
Country
UK
Social Responsibility
Friday, 1 May 2020
Kroger expands Dairy Rescue Program to donate surplus milk to food banks
Industry
Supermarkets
Country
USA
New Propositions
Friday, 1 May 2020
Morrisons selling restaurant quality meat and seafood at half price to support struggling British farmers and fishermen
Industry
Supermarkets
Country
UK
Workforce
Friday, 1 May 2020
Deliveroo cut 15% of its workforce as it struggles during lockdown
Industry
Home Delivery
Country
UK
Closures
Friday, 1 May 2020
Greggs cancels plans to reopen stores due to fears over crowds
Industry
Foodservice
Country
UK
Social Responsibility
Friday, 1 May 2020
Boots creates safe spaces for domestic abuse victims in stores
Industry
Health and Beauty
Country
UK
Workforce
Friday, 1 May 2020
Amazon, Instacart and Target workers strike over pay, benefits and protections during Covid-19
Industry
E-commerce
Country
USA
Workforce
Friday, 1 May 2020
Amazon's work from home policy extended until October
Industry
E-commerce
Country
USA
Adapting Digital
Friday, 1 May 2020
Walmart brings forward launch of 2-hour grocery delivery service
Industry
Supermarkets
Country
USA
Adapting Digital
Thursday, 30 April 2020
TK Maxx resumes selling online with a daily order limit to protect warehouse workers
Industry
Fashion
Country
UK
Closures
Thursday, 30 April 2020
Oasis and Warehouse to close permanently after administrators fail to find a buyer
Industry
Fashion
Country
UK
Adapting Physical
Thursday, 30 April 2020
Macy's to re-open 68 stores from Monday
Industry
Department Stores
Country
USA
Adapting Digital
Wednesday, 29 April 2020
Currys PC World launches new virtual shopping experience, enabling shoppers to get expert advice via video link
Industry
Technology
Country
UK
Workforce
Wednesday, 29 April 2020
Aldi provides all in-store staff with face masks
Industry
Supermarkets
Country
UK
Adapting Physical
Wednesday, 29 April 2020
Starbucks plan to reopen 90% of US stores on 1st June with focus on drive-thru and click and collect
Industry
Foodservice
Country
USA
Adapting Physical
Wednesday, 29 April 2020
Best Buy to reopen stores by appointment only
Industry
General Merchandise
Country
USA
Adapting Digital
Wednesday, 29 April 2020
7-Eleven partners with third party delivery platforms including Dorrdash and PostMates to expand rapid delivery options
Industry
Supermarkets
Country
USA
Adapting Digital
Tuesday, 28 April 2020
Spar expand grocery delivery trial in partnership with Snappy Shopper app
Industry
Supermarkets
Country
UK
Adapting Digital
Tuesday, 28 April 2020
Games Workshop restart online sales after addressing Covid-19 related health and safety concerns in warehouses
Industry
General Merchandise
Country
UK
Adapting Digital
Tuesday, 28 April 2020
Travis Perkins' DIY stores, Wickes and Toolstation, have been acting as mini-fulfillment centres
Industry
DIY
Country
UK
Workforce
Tuesday, 28 April 2020
Tesco lays off first wave of 45,000 temporary workers as demand shifts back towards normal levels
Industry
Supermarkets
Country
UK
Brand

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