Optimise your

Customer department

In 4 weeks, for £10k...

Your team is the most important investment you make. But yesterday's structures and ways of working aren't the right answer for today's problems.  

Too often, customer departments can suffer from silos, duplication of work, inefficient agency relationships, or outdated ways of working.

Getting structure, staffing and ways of working right is critical for lasting success.

Your team drives your organisation and at the same time is one of your highest costs and investments made.

Building an effective team structure can be challenging. It requires aligning people’s capabilities with business needs, while ensuring the organisation remains scalable and adaptable for future growth.  

Without the right set-up, even the strongest strategy risks falling short in execution.

Organisational design at Veriteer

At Veriteer, we work quickly and collaboratively to diagnose how your teams operate today, where friction and duplication exist, and what changes are needed to drive sustainable growth and efficiency.

Our experience spans complex multinational organisations, scaling businesses facing new operational demands, and traditional companies reshaping themselves for a digital-first world.

We specialise in:

  • Identifying and resolving duplication, silos, inefficiencies, and unnecessary costs;
  • Designing clear, agile structures that drive both performance and cost efficiency; and
  • Aligning organisational change to customer needs, business priorities, and financial goals

Contact us to find out how a rapid review of your team’s set-up can drive cost savings and efficiency, or get started with a future-proof team structure design.

Command your customer's attention

We run multiple events every month, and we are always happy to meet up for a free consultation over a coffee or a cocktail. Get in touch and run your problems past us.