Challenge:

A global fleet rental company was using a third-party app in its European operations to inspect returned vehicles and recover costs from customers for damage, missing equipment, or fuel discrepancies. The app was well-established, embedded in day-to-day operations, and played a significant role in revenue capture. However, the company needed to replace it with an internally built solution under a tight deadline, as part of a wider initiative to bring core tools in-house and integrate them into a single, unified fleet management platform.
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Approach:

We deployed an experienced Product Manager to establish and lead the development initiative:

• Conducted in-depth discovery of the existing app across European markets to ensure like-for-like functionality at a minimum in the rebuilt solution.

• Built a dedicated product team with clear operating models and agile working practices.

• Supplied and led a UX contractor to redesign the app experience and build a new design system - designed to be used both in the standalone app and across the wider fleet management platform

• Collaborated with architects and engineers to define a technical approach that integrated seamlessly with existing systems.

• Built and prioritised the backlog; initiated MVP development using agile methodologies and Scrum.

• Created detailed delivery estimates and a resourcing plan to support the tight timeline.
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Results:

• Established the foundational product function and operating model, enabling a smooth handover to an incoming full-time hire.

• Delivered a modernised, user-focused UX tailored to operational needs across European markets.

• Achieved architectural alignment with existing systems, supporting long-term scalability and integration.

• Enabled on-time exit from third-party

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